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Transport Account Coordinator

Location:
Huntingdon
Position Type
Transport & Logistics Operations
Business Area:
Customer Service
Our Story

For over 35 years, Mick George Ltd has been the driving force behind a vision for growth, expansion and diversification.

Today we are a major supplier to the UK construction industry, providing a broad range of services from Skip Hire and Waste Management, Aggregates & Concrete Supply right through to Earthworks, Asbestos Management and Demolition. Our Facilities Management division offers a wide range of services to commercial and residential clients for reactive and planned maintenance, right through to refurbishment and building installation.

We know our people are our greatest asset, and that is why we invest in making sure we have the best people throughout the business. We encourage and support every employee in achieving their career aspirations; propelling the business forward and enabling us to achieve the high standards our customers expect throughout their Mick George journey.

Due to continued business expansion Mick George Ltd are looking to recruit a skilled and enthusiastic individual to join our Tipper transport operation at Head Office, Huntingdon. The successful candidate will have previous experience within Aggregate/ Muck industry with a passion for delivering excellent customer service.

Role Insight
  • First point of contact for all customers wishing to place aggregate/ muck orders

  • Responsibility for first class Customer experience to include:

    • Taking orders via telephone in a timely and accurate manner.

    • Booking orders onto Roadrunner

    • Order confirmations.

    • Communicating ETA’s and updating customers on any delays.

    • Dealing with any other customer queries in an efficient manner.

  • Proactively develop and maintain professional working relationships with all customers ensuring high retention levels at all times.

  • Work closely with the planners to ensure optimisation of the entire tipper fleet ensuring that we remain efficient and cost effective at all times.

  • Ensure all databases are up to date with the most accurate information.

  • Proactively seek to maintain no late deliveries or missed time slots.

Key Skills/Qualifications required
  • Industry knowledge is paramount for this role, with the ability to analyse and optimise fleet usage for benefit of the customers and the business.

  • Excellent geographical knowledge.

  • Ability to ‘think fast’ and make decisions under pressure whilst working to tight deadlines.

  • Exceptional customers service/ account management skills with the ability to confidently manage high call volumes.

  • Excellent IT literacy with experience of using Roadrunner software desirable.